Introduction

The following document applies to The Website online at www.rlscomputers.co.uk, www.rlscomputers.com, www.yvhd.co.uk, www.yourvirtualhelpdesk.co.uk, referred to as The Website for RLS Computer Services Ltd., referred to as The Company from hereon.

The Company is committed to maintaining the trust and confidence of its customers and visitors to our web sites. We are also committed to the security of the data we collect, and the trust and confidence of visitors who frequent The Website. That's why we want you to understand when we collect and use information about you, the actions we take to protect your privacy and our commitment to data security. Because your privacy is important, The Company will not sell, rent or trade your personal information except as outlined in this privacy statement.

Privacy Statement

The The Company Privacy Policy discloses our privacy practices and contains detailed information about the following:

1. What information of yours do we collect?
2. How does The Company use the information?
3. With who does The Company share the information that is collected?
4. How can you access, edit or delete your information?
5. What is the opt-out policy for The Company?
6. What types of security procedures are in place to protect against the loss, misuse or alteration of your information?

1. What information of yours do we collect?
At The Company we aim to be your favourite place for support, sales, upgrades, web hosting and internet access. To do this, we must on occasion collect information so we can understand what makes you different from other unique users. You are required to complete a booking form; with some simple information (name, address, telephone number, and email address, booking information, etc) this information about you is required for completing your booking.
Information collected online is usually defined as being either anonymous or personally identifiable.

• Anonymous information refers to data that cannot be tied back to a specific individual. For example, The Company collects some information each time a visitor comes to the Web site so we can improve the overall quality of the visitor's online experience. The Company collects referral data (e.g., the Internet address of the last Web page visited by a user before clicking over to The Company), and browser and platform type (e.g., a Netscape browser on a Macintosh platform).

• Personally identifiable information refers to data that tells us specifically who you are, such as your name and postal address, which may be collected in addition to the anonymous data described above. The Company collects personal information in the following ways:

a. Booking Request Processing

When you make a booking on The Website we will ask you to input your Name, Address, Postcode, Email Address and Telephone number as well as booking information and some optional information. This information is used to register your booking in your name and in contacting you regarding your booking before, and after the support takes place; and to enhance your use of our system. We also collect your Credit / Debit Card Details so as to bill you for your booking. Your Email address is requested for confirmation purposes.
When making a booking you will be asked to use your email address for correspondence and booking confirmation. All your details except credit card details will be stored by The Company. This information will never be passed on to another company.

b. Correspondence

If you contact The Company, we may keep a record of that correspondence. We do not collect any email addresses of those who communicate with The Company via email for commercial use. We use the information provided so that we may respond to the email.

c. Requests for More Information

When you make a request for more information on The Website we will ask you to input your Name, Address, Postcode, Email Address and Telephone number. This information is used to register your request and send you a copy (via the standard post) of our latest brochure, services, sales material, etc. Your Email address is requested for confirmation purposes. All your details will be stored by The Company. This information will never be passed on to another company.

2. How does The Company use the information?
Any personally identifiable information you share with The Company when making a booking is maintained and accessible only by The Company and the technology providers unless specifically stated otherwise. The Company requests information from its users:

a. So that we can process orders, bookings and requests or more information
b. Users can enjoy customized experiences, including personalization services.

The following are examples of how The Company may use the information it collects:

• The Company uses the information collected (both anonymous and personal) to personalize and enhance the content you see on The Website. In some cases, our Products and Services cannot work unless you have volunteered accurate information.

• Information submitted in the booking process while booking your remote support call is used to process the booking, bill the appropriate person and send booking confirmation. Aggregate information regarding trends and popularity of particular products may be recorded. Personal purchase information (like credit card details) is not kept for any longer than necessary and is deleted as soon as the booking is complete.

• The Company also uses the aggregate data to perform statistical analyses of the collective characteristics and behaviour of our visitors, to measure user demographics and interests regarding specific areas of The Website and to analyse how and where best to use our resources. We do not track what pages individual users are browsing, but rather how well each page performs overall. Without such data, we would not know which parts of The Website are the most popular, and we would not be able to change and update the content and services appropriately.

3. With whom does The Company share the information that is collected?
At present no information is shared or passed on to any other person or company in any way. We do not currently have any plans to share or pass on this information to any other person or company in the future.

4. How can you access, edit or delete your information?
You can request a copy of the information we hold on you. There will be a nominal charge of £5 and requests have to be made in writing with two proofs of identity (i.e. drivers licence, utility bill or bank statement)

5. What is the opt-out policy The Company?
You can opt out of sharing your personally identifiable information with any third-party service or content providers on The Company by choosing not to use such areas.
If you have a question about the The Company opt-out process that is not answered here, please send an email to the info email address shown below.

6. What types of security procedures are in place to protect against the loss, misuse or alteration of your information?
The Company has security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control. The Company uses physical, electronic, and procedural safeguards to protect any personally identifiable data stored on its computers. Only authorized employees have access to the information you provide us. Any particularly sensitive information, such as a credit card number is encrypted prior to transmission.

Personally identifiable information is securely stored outside of the The Company website and all credit card details are collected through a SSL (Secure Socket Layer) identifiable by the padlock symbol at the bottom right of your browser.

A cookie is a piece of data stored on the user's hard drive containing information about the user. Once the user log’s out or/and closes their browser, the cookie simply terminates. For instance, by setting a cookie on The Website, the user would not have to log in a password more than once, thereby saving time while on The Website. If a user rejects the cookie, they may still use parts of The Website. The only drawback to this is that the user will be limited in some areas of The Website. Cookies can also enable us to track and target the accessible portions of our users to enhance the experience on The Website. We currently do use cookies on The Website.

While we cannot guarantee that loss, misuse or alteration to data will not occur; we take many precautions to prevent such unfortunate occurrences.

You are ultimately responsible for the security of your usernames and passwords. Please take care when using and storing them. The Company recommends that you do not divulge your password to anyone. You should log out of your browser at the end of each computer session to ensure that others cannot access your personal information and correspondence, especially if several people have access to your personal computer or you are using a computer in a public place like a library or Internet cafe. The Website currently does not require a username and password to function; however we would like to point out that you are responsible for you own PC security.

Data Protection

In accordance with the 1998 UK Data Protection Act, The Company agrees to adhere to the following regulations

1. Your confidential information is only used for the purposes of viewing support requests, responding to support requests, diagnosing support issues, resolving support issues, billing and all fulfilment of purchases made from The Company.

2. Your confidential information is never disclosed to third parties without your prior consent, unless there is legislation or other overriding legitimate reason to share the information (for example, the prevention or detection of crime).

3. Your confidential information will be kept for the duration of your support agreement or until you cancel your service with us. After termination it will be deleted and considered expired.

4. The Company promises to have adequate security measures in place. These include technical measures such as SSL certificates, firewalls, antivirus, and organisational measures, such as staff training.

For information or change of details contact: info@rlscomputers.co.uk